novoscrest Return & Refund Policy

Last Updated: July 16, 2026

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Overview

Your satisfaction guides everything we do at novoscrest. We take pride in the quality of our grocery selections and the reliability of our kitchenware, and we want you to feel confident each time you order from us. Should a purchase fall short of your expectations, our return and refund process is designed to be straightforward, honest, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original, resalable condition — with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products) cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement — simply provide clear photographic evidence within 48 hours of delivery.

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper storage, mishandling, or failure to follow the care instructions on the customer's part;
• Return requests submitted beyond the 30-day window without prior written approval from novoscrest.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@novoscrest.store including your Order Number, the item(s) you want to return, and the reason for the return. If your item arrived damaged or spoiled, please attach clear photos documenting the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with step-by-step return shipping instructions.
3. Pack Securely: Place the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never directly on the original product packaging).
4. Ship Back: Deliver the package to a carrier using a trackable shipping service, addressed to the return address included in your RMA email.

Please note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a novoscrest error (for example, a damaged item or an item shipped incorrectly).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly arrange a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process in general, please contact our support team directly:

• Official Business Name: novoscrest
• Customer Support Email: support@novoscrest.store
• Customer Support Phone: 13054918919
• Physical Business & Return Address: 2454 SW 10TH ST APT 4, MIAMI, FL 33135-4850, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST