novoscrest Terms of Service

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Welcome to novoscrest. These Terms of Service ("Terms") form a binding agreement that governs your access to and use of the novoscrest website, mobile platform, product offerings, and customer support services. By visiting our platform or completing a purchase, you accept and agree to abide by these Terms.

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1. Acceptance of Terms

By accessing or using any service offered by novoscrest, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms together with all applicable laws and regulations of the United States. Should you disagree with any portion of these Terms, you are not authorized to use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be at least 18 years of age or have reached the legal age of majority in your state of residence to place orders on this website.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell novoscrest products for commercial gain without express written authorization.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for all activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Should an obvious pricing or typographical error occur, novoscrest may correct the error and modify or cancel any affected orders before dispatch, issuing a full refund for any amount charged.
• Perishable Goods: Minor variations in weight, appearance, or ripeness may naturally occur for fresh or perishable items. Allergen information is provided for reference; customers with severe allergies should review product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is subject to availability and order verification. We may limit order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting support@novoscrest.store. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novoscrest's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of novoscrest and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novoscrest shall not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. Our maximum aggregate liability for any claim arising from a transaction shall not exceed the total amount paid by you for the specific products or services in question.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to novoscrest's support team for informal resolution.

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9. Changes to These Terms

novoscrest may update or modify these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novoscrest
• Customer Support Email: support@novoscrest.store
• Customer Support Phone: 13054918919
• Physical Business Address: 2454 SW 10TH ST APT 4, MIAMI, FL 33135-4850, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST